High quality city bus services are the backbone of urban transport systems. This request for proposals (RFP) for city bus operations is based on a gross cost contracting model, in which the service provider procures, operates, and maintains the buses. The implementing agency provides compensation per kilometre operated. To maintain high quality standards, the implementing agency should monitor the system on a regular basis. Payments are subject to penalties based on any observed shortcomings in the quality of service.

The RFP has been prepared with an intention to invite prospective bidders and to assist them in making their decision of whether or not to submit a proposal. The RFP should be customised per the size of the fleet to be procured, the number of kilometres to be operated, and the types of buses required (e.g., mini-, midi- or regular sized buses).